COVID-19 Clinic Procedures

Home  >  Therapy  >  Clinic Sessions  >  COVID-19 Clinic Procedures

Information for Clients

During the COVID-19 pandemic, in order to ensure the safety and wellbeing of clinic staff, practitioners and clients, a number of new hygiene protocols have been put in place to minimise the risk of contracting or spreading the COVID-19 virus and to promote a safe environment for everyone.

If you have previously attended appointments at the clinic, it is likely that you will notice a difference from the usual environment and experience. There are new social distancing and hygiene processes to follow, many of which have now become a familiar part of life as we move towards ‘the new normal’. However, rest assured that it is the same people providing the service which people have become accustomed to, just in a slightly different way.

All clinic appointments will be conducted in accordance with these procedures. If you do not agree with or are unable to follow these procedures for whatever reason, unfortunately Therapy in Leeds will be unable to offer you a clinic appointment and an online session will be offered instead.

Before Your Appointment

If any of the following apply during the 14 days before your appointment, you must contact Therapy in Leeds to cancel your appointment:

  • You have a new continuous cough
  • You have a high temperature
  • You are experiencing a loss or change in your sense of taste or smell
  • You are experiencing new shortness of breath or other breathing problems
  • You have other flu-like symptoms
  • You (or someone you have close contact with) have travelled to/from one of the countries which is not on the UK Government's COVID-19 quarantine exemption list
  • You (or someone you have close contact with) have been diagnosed with COVID-19

If you answer yes to any of the above, you will not be allowed to enter the clinic. 

Arriving at the Clinic

  • On arrival at the clinic, you are asked to remain either inside your car or to wait outside the clinic.
  • Please contact Therapy in Leeds via text message to confirm that you have arrived.
  • When it is time for your appointment, you will receive a text message asking you to come to the clinic entrance, where you will be met.
  • Before entering the clinic, you will be asked the screening questions once again to ensure that it is safe for you to enter the clinic.

Entering the Clinic

  • You will be required to wear a face covering or mask at all times whilst in communal areas of the clinic. If you do not wear a face covering or mask, unfortunately you will not be permitted to enter the clinic. Clients are responsible for providing their own face coverings or masks.
  • On entering the clinic, you will also be required to wash and sanitise your hands using the facilities provided.

Inside the Clinic

  • All clinic staff, practitioners and clients are required to observe social distancing at all times and to remain two metres apart where possible. Floor signage has been installed to emphasise social distancing and to aid navigation through the clinic.
  • Hallway doors (where possible) will remain open to minimise contamination of door handles. During your visit, you are asked to avoid touching door handles where possible.
  • You are asked to attend appointments on your own.
  • The clinic waiting area will not be in use for clients or visitors.
  • The water dispenser will not be in use and unfortunately drinks will not be available.
  • Clients and visitors will not be able to use the clinic toilets.
  • Tissues will not be available in therapy rooms, however you are welcome to bring your own.
  • No hugging or hand shaking will be permitted at any time.
  • You are welcome to bring your own drink, however you must take any cups, bottles or flasks with you when you leave the clinic.

Payment for your Session

  • Payment for your session must be made either by credit/debit card at the end of your session or where you have arranged to pay online, payment must be made via the Therapy in Leeds website at least 24 hours before your session.
  • Cheques and/or cash cannot be accepted.

NHS Test & Trace

  • Whilst all communications and therapy sessions with Therapy in Leeds will be treated in the strictest confidence and in accordance with the Client Agreement, please be aware that if contacted by the NHS Test & Trace service, Therapy in Leeds may be required to disclose your name and contact details to the NHS team as part of the contact tracing process. Where this applies, only the necessary details will be supplied.
  • It is possible that your appointment may be cancelled at short notice as a result of the NHS Test & Trace process. If this happens, your appointment will be rescheduled as soon as it is practical and safe to do so.

Hypnotherapy, NLP and Talking Therapies have a good track record in helping people to make lasting changes, however everyone responds differently and therefore results may vary from person to person. Your motivation and participation are the key to success, so you need to play your part too.